{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Episode 99: Love it or Hate it? Customer Service App Edition","description":"Most of the functionality in the Dynamics 365 Customer Service App has been around for years, so&amp;nbsp; I invited two Microsoft MVPs and Customer Service experts to discuss the value of these features today. The features we discussed are:  Knowledge Base Subject SLAs\/SLA Pausing Entitlements Queues Case Creation and Case Routing Rules Customer Service Portal Holiday and Customer Service Schedules Parent\/Child Case Relationships Scheduling  This episode is also available on video!&amp;nbsp;If you rather see our faces as we discuss these topics live, tune in and subscribe to:&amp;nbsp;http:\/\/www.crmmvpmedia.com\/ Guests: Tricia Sinclair: https:\/\/www.linkedin.com\/in\/triciasinclair\/ EY Kalman: https:\/\/www.linkedin.com\/in\/thecrmninja\/ ","author_name":"CRM MVP Podcast","author_url":"http:\/\/CRMMVPPodcast.com","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/18024971\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/item\/18024971"}