{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"the right way to build automation","description":"Yep, there's a wrong way to build automation. And if built without these principles in mind, it can wreak havoc on your customer experience and business process. Nate Manns, b atomic Architect, and Anna Shaffer, head of b atomic motorsports, explain where to start.&amp;nbsp; ","author_name":"b atomic airwaves","author_url":"http:\/\/batomicairwaves.libsyn.com\/website","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/17946698\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/95905871"}