{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Episode 38: SOLABS 2020 in Numbers &amp; Our New Software Support Specialist! With Philippe, Kevin and Mathieu","description":" The QM Insights podcast show is back on its mission to help SOLABS\u2019 clients learn from experience, continuously improve and do more with less. In this week\u2019s episode, our host Ericka Moore is joined by SOLABS\u2019 CEO Philippe Gaudreau, our Head of Engineering Kevin Byrne Langlois and our new Software Support Specialist Mathieu Carriere!  The team discusses how much QM10 was used throughout 2020, the reasoning behind hiring a Software Support Specialist, its expected impact for our clients, how Mathieu\u2019s profile fits such a role and more!  &amp;nbsp;  Key Takeaways:  0:30 \u2013 Ericka announces today\u2019s topic: the latest news from SOLABS as a company  0:50 \u2013 Philippe discusses SOLABS\u2019 performance over the last year  1:55 \u2013 How many documents have been made effective through QM10 in 2020?  4:05 \u2013 Philippe discusses which process apps are the most used across our clients  6:24 \u2013 Ericka recaps how SOLABS\u2019 usage has increased in 2020  8:05 \u2013 Kevin announces the arrival of a new member in the support team  8:40 \u2013 What is the reasoning behind hiring someone with a highly technical background in a support role?  10:32 \u2013 Kevin details the role of a Software Support Specialist and the expected impact for our clients  12:24 \u2013 Is it true that Kevin had to prove to the rest of the team that that this job actually existed?  13:07 \u2013 Mathieu shares his professional background prior to joining SOLABS  15:22 \u2013 How does Mathieu\u2019s background prepare him for his new role at SOLABS?  16:10 \u2013 Mathieu explains why he chose SOLABS as his next challenge  17:43 \u2013 What are Mathieu\u2019s interests outside of work?  19:16 \u2013 Ericka reflects on today\u2019s episode  19:56 \u2013 Ericka names a couple new resources in SOLABS\u2019 Knowledge Base  &amp;nbsp;  Contact solabs-podcast@solabs.com to chat with our team! ","author_name":"SOLABS QM Insights","author_url":"https:\/\/docs.solabs.com\/hc\/en-us\/sections\/360007304234-QM-Insights-Podcast","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/17774207\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/item\/17774207"}