{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Trust your team to deliver a great customer experience","description":"Todays question comes from Bernd Susen https:\/\/www.hotel-rheinischer-hof.de\/ Bernd\u2019s question is:What can I do to get my people to deliver the same consistent customer experience even when I am not physically there. Quick summary: Work together as one team&amp;nbsp; Agree as a team what makes a great customer experience Give everyone the necessary information to understand the business - as well as any tools, training &amp;amp; capabilities neededThen Trust your team to decide how to deal with each customer experience situation&amp;nbsp;Finally have regular review meetings so that together you can improve and provide an even better experience. ","author_name":"Claudia's two cents","author_url":"http:\/\/makeworkmeaningful.co.uk","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/17683862\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/item\/17683862"}