{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"S1: E4 | Paul Brock from Zurich Australia: The role insights is going to play in making sure we deliver on customer expectations","description":"Insurance is personal. Whether it\u2019s supporting bushfire victims or those unemployed in the wake of COVID-19, Paul Brock tells us that \u201cInsight is going to play a big role in making sure we deliver on customer expectations\u201d, now more than ever. Zurich\u2019s Australian Life & Investments HX Community was set-up in June this year and it is Paul\u2019s wish to drive real innovation from the insight they are collecting. Regulatory changes have certainly posed challenges to the sustainability of financial products, but they have also presented a \u201cgolden opportunity\u201d for Zurich to co-create with customers. It is Paul\u2019s hope that their community will help Zurich design products that truly are tailor-made. In this Podcast, Ray Poynter (Chief Research Officer at Potentiate) interviews Paul Brock (Customer Experience and Retention Manager at Zurich Life & Investments Australia) about the future of insights, as part of the Powering Human Experience series of interviews being conducted and hosted by Potentiate   ","author_name":"Platform One","author_url":"http:\/\/potentiate.libsyn.com\/website","html":"