{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Mastering Client Experience","description":"I can tell you that there\u2019s no point in producing great content - and then win lots of new clients - if your client experience is subpar. &amp;nbsp; In this episode, I\u2019ll be using Fubbi as an example and cover the critical aspects of client experience that I feel really matter. Some of the topics that I\u2019ll be discussing are: &amp;nbsp; - Taking responsibility - Cause and effect - Getting your team involved - The CEO has to champion great client experience - How important is financial metrics &amp;nbsp; That\u2019s just for a start. Listen to this podcast to find out how to ace client experience time and time again ","author_name":"The Content Hacking Show","author_url":"https:\/\/fubbi.co\/podcasts\/","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/16559057\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/045974\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/item\/16559057"}