{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"What exactly is the customer trying to do?","description":"In this episode of the XaaS Files Kevin continues with Zuora Founder and CEO, Tien Tzuo. They talk about building an \u201cas-a-service\u201d business, Tien explains why it helps to better understand what the customer is trying to do, and then shares some of Zuora\u2019s 9 Keys to subscription success. *For more information on Tien Tzuo\u2019s book \u201cSubscribed\u201d please visit https:\/\/subscribed.com ","author_name":"XaaS Files","author_url":"https:\/\/www.accenture.com\/xaas-files","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/16069043\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/491071\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/83870945"}