{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"49: Teamwork: A circle of kindness","description":"Chorus is a team of kind, caring people. In this episode Dan Minchin and Nikki Drury explore the relationship between teamwork and kindness. Nikki Drury, Co-designer for the Chorus Fresh Approach project, has looked at how we can be kind and relational at work. Building supportive teams that can share ideas, work through challenges and have difficult conversations helps teams flourish. But there are barriers to relational work such as time as funding. \u201cSometimes having a cup of tea and a chat is much more valuable to a person than making sure the bed linen is changed,\u201d says Nikki. Support workers in the community can be quite isolated and Nikki outlines the importance of debriefing with their team. Getting together. Having a laugh. Sharing the challenging moments. \u201cEven, on paper, a fairly simple task like helping someone with the shower, if their context is so really difficult, that could be a really tough day for a Chorus support worker,\u201d says Dan. The Fresh Approach team ran experiments by creating \u201chuddles\u201d \u2013 virtual and real \u2013 to support strong relationships. \u201cSome people might be a little more shy and fall through the cracks in bigger groups of people,\u201d said Nikki.  \u201cHaving that contact with their peers was a really big win for a lot of people.\u201d Some of the people in the huddle experiment share their experiences. \u201cThe hypothesis is that if we could make this a really routine way of working\u2026 customers\u2019 experience and support would be enhanced, and that's probably something we need to get into thinking about,\u201d says Dan. Chorus is working towards making relational work commonplace - being kind, not saying yes to everything and managing boundaries. \u201cIt's really brave of Chorus and us as a collective to make that decision that actually we want to shift back to the reason why we love to do this work and the reason why customers love us to be doing it,\u201d says Nikki. Credits Podcast Hosts: Dan Minchin and Nikki Drury Opening Voiceover: Ryan Burke Opening Music: \u201cWattlebird\u201d by Dylan Hatton Music Producer: Judith Hatton Audio editing: Matthew Clark Special Thanks To: Julie Briggs - Customer Contact administration Angela Johns - NDIS Support Co-Ordinator Stephen Hill \u2013 Support Worker Gardening and Home Maintenance Coffee Cart Host Jane Wittenoom - Fresh Approach Co-Lead Jethro Sercombe - Fresh Approach Design Facilitator ","author_name":"Chorus Voices","author_url":"https:\/\/chorus.org.au\/","html":"