{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"S2 E470: Encore Episode - The people create the experience no matter your size","description":"As Scott McKain was flying to a speech near Portland, Oregon today, he revisited an important lesson: no matter the size of your organization, it\u2019s your people who deliver the customer experience. The important question becomes \u2014 especially for smaller organizations or entrepreneurs \u2014 how are you training and monitoring your team\u2019s performance to ensure that they deliver as you desire? That\u2019s the topic of today\u2019s PROJECT DISTINCT! ","author_name":"It's What You Stand FOR: Beyond Distinction with Scott McKain","author_url":"https:\/\/ScottMcKain.com","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/15127736\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/33851624"}