{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"S2 E469: Encore Episode - The first 3 things to fix to deliver great customer service","description":"According to Shaun Belding, writing on&amp;nbsp;Entrepeneur.com, companies are losing $75 BILLION a year because of inferior customer service. On today\u2019s PROJECT DISTINCT, Scott McKain will reveal the three aspects you need to fix \u2014 which is, in fact, three great places to start, as well \u2014 if you want to deliver the \u201cUltimate Customer Experience.\u00ae\u201d &amp;nbsp; Here\u2019s the link to Shaun Belding\u2019s post:&amp;nbsp;https:\/\/www.entrepreneur.com\/article\/339557 ","author_name":"It's What You Stand FOR: Beyond Distinction with Scott McKain","author_url":"https:\/\/ScottMcKain.com","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/15096734\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/33851624"}