{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"S2 E467: Encore Episode - Why the CEO must be the chief customer experience officer in any organization","description":"In any organization, EVERYONE is responsible for the customer experience.&amp;nbsp; However, the latest evidence clearly shows that it is of such great importance that the CEO \u2014 even the Board of Directors \u2014 must consider it as \u201cjob #1.\u201d On today\u2019s PROJECT DISTINCT, Scott McKain provides the evidence and reasoning behind why delivering an \u201cUltimate Customer Experience \u00ae\u201d is the single most important thing any business does, regardless of its size or number of employees. ","author_name":"It's What You Stand FOR: Beyond Distinction with Scott McKain","author_url":"https:\/\/ScottMcKain.com","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/15082562\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/33851624"}