{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"S2 E463: Encore Episode - Will AI dramatically change the customer experience?","description":"There\u2019s so much talk about Artificial Intelligence and how it\u2019s going to revolutionize everything from driving our cars to the experiences we have as customers. Yet, Scott McKain asks in today\u2019s PROJECT DISTINCT, will it REALLY have a disruptive impact? Or, do we need to tap the brakes just a bit on what we think is the future of CX and AI? You\u2019ll find out on this episode! Here are the posts that Scott references during today\u2019s show: &quot;How AI will -- and won't -- dominate customer service in 2019&quot;:&amp;nbsp; https:\/\/betanews.com\/2019\/01\/07\/how-ai-will-and-wont-dominate-customer-service-in-2019\/ &quot;How AI Will Make Customer Service Reps Better At Their Jobs\u201d: https:\/\/www.forbes.com\/sites\/forbestechcouncil\/2018\/12\/14\/how-ai-will-make-customer-service-reps-better-at-their-jobs\/#46ffbbf53be8 ","author_name":"It's What You Stand FOR: Beyond Distinction with Scott McKain","author_url":"https:\/\/ScottMcKain.com","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/15003902\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/33851624"}