{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"S2 E461: Encore Episode - Creating customer joy - the story of Josh and the Apple Store","description":"We\u2019d all like our customers to be joyful about doing business with us! But, what\u2019s the difference between customer \u201cjoy\u201d and customer \u201chappiness\u201d? And, how do we help our customers to be so joyful about our customer experience that they want to spend more, more often with us \u2014 and recommend us to their colleagues and friends? On today\u2019s PROJECT DISTINCT \u2014 a day after Apple introduced the new iPhones \u2014 Scott McKain relates his unique experience with Josh at the Apple Store as an example of creating customer joy. ","author_name":"It's What You Stand FOR: Beyond Distinction with Scott McKain","author_url":"https:\/\/ScottMcKain.com","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/14986994\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/33851624"}