{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Sarah Sentes (Manager Tools) on managing in industries that resist management","description":"Every small business that has any level of success hits a tipping point where the fact that business is going "kind of well" becomes the most stressful thing to the founders. I vividly remember hitting this point with South Loop Strength & Conditioning several years ago. The gnawing worry that we were missing something or doing something wrong with our business was replaced with a constant feeling of suffocating in emails, meetings, coaching, and duct taping together the cracks splitting apart in seemingly every area of the business. Every business book says that all you have to do is "systemize and delegate." Well, what happens when none of the tasks that you delegate get done properly, you find out your employees are doing crazy things when you\u2019re not in the building, and it seems like everyone hates each other? In the fitness industry, "management" is seen as something for stuffy suits in office jobs. But, a lack of management results in something much worse taking its place. Sarah Sentes taught the Manager Tools conference that Paul and I attended several years back - and that was a game changer for operations at SLSC. I wanted to have Sarah on the podcast to talk about practical takeaways in management for people who hate the idea of managing - particularly those in the start-up scene or involved in the fitness industry. Check out more from Sarah and Manager Tools here: Website: Manager Tools Podcast: Manager Tools | Career Tools | Manager Tools Basics If you're enjoying the show, the best way to support it is by sharing with your friends. If you don't have any friends, why not a leave a review? It makes a difference in terms of other people finding the show. You can also subscribe to receive my e-mail newsletter at www.toddnief.com. Most of my writing never makes it to the blog, so get on that list. Show Notes: [01:11] Sarah\u2019s background in managing IT professionals \u2013 without a technical background. How should managers deal with impostor syndrome? [08:58] People often bristle at management \u2013 especially in start-ups or in the fitness industry. What are the costs of not having management structure in place? [16:30] How do organizations know when they are at the tipping point where they should start implementing formal management? [23:59] If you don\u2019t have management structure, something more nefarious and toxic \u2013 aka \u201cpolitics\u201d and \u201cclicqueiness\u201d \u2013 will take its place. [28:50] Relationships are the foundation of good management. Without solid relationships, people find negative explanations for decisions. [33:10] Why even people who \u201chate meetings\u201d should do regular one-on-ones [41:20] What management principles can coaches apply to working with their clients? How can coaches deliver helpful feedback to clients? [48:23] How to prioritize when and where to give feedback. Feedback is for the future, not the past. [54:46] Should people give use the \u201cshit sandwich\u201d to give feedbacK? [59:00] What are the most actionable starting points for people looking to implement management structure? [01:02:57] Where should people start with Manager Tools? Links and Resources Mentioned Impostor syndrome Goodhart\u2019s law \u201cRole Power Revisited\u201d from Manager Tools \u201cAssume Positive Intent\u201d from Manager Tools ","author_name":"Todd Nief's Show","author_url":"http:\/\/toddnief.com","html":"