{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Cx (Customer Experience) with Arch + Tower","description":"Customer experience is more than just an exchange of goods or services. John Hightower, Co-founder and CEO of Arch + Tower, an FD company, discusses how multi-faceted the customer experience can be and how a better experience can lead to increased profits. Arch + Tower is a consulting team specializing in customer experience, employee experience and operational excellence. &amp;nbsp;Learn more:&amp;nbsp;www.archandtower.com LinkedIn:&amp;nbsp;https:\/\/www.linkedin.com\/company\/archandtower\/ Questionnaire:&amp;nbsp;https:\/\/www.archandtower.com\/post\/questions ","author_name":"Untangling the Technical","author_url":"http:\/\/fduntanglingthetechnical.libsyn.com\/website","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/14290058\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/item\/14290058"}