{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Attribution Apocalypse with Alice Sylvester","description":"When Alice Sylvester exited the agency side of advertising, she witnessed both the emergence of market research and the explosion of digital advertising. Now as marketers embrace multi-touch attribution for media, will we see a day where brand and media metrics meet in the middle? Hear her thoughts on privacy changes leading to an attribution apocalypse \u2013 and what\u2019s next.   Guest bio: Alice Sylvester has held a variety of research and planning positions at major advertising agencies including DraftFCB, Young & Rubicam, Leo Burnett, and J. Walter Thompson. She was Chairman of the Board for the Advertising Research Foundation, a member of the Editorial Review Board of the Journal of Advertising Research, and was recently inducted into the Marketing Research Council Hall of Fame.   She has chaired the David Ogilvy Awards for Research Excellence, as well as The Emotional Response to Advertising Initiative. Alice is a co-author of Advertising in the Mind of the Consumer.   She\u2019s currently a partner at Sequent Partners where she is involved in industry ROI initiatives, new media metrics development, and cross media measurement.   She is also the content producer for Attribution Accelerator held in October in New York City.       Key takeaways: [2:00] I introduce today\u2019s guest, Alice Sylvester, and ask her about how she came to be where she is today. [6:36] I mention the dual roles of advertising \u2014 brand preference and sales impact, both of which can negatively affect each other \u2014 and ask Alice if she sees any way or any value in resolving this divide. [8:41] I mention a chat I had with a Capital One exec who has been doing brand lift studies and hopes to one day be able to pinpoint the KPIs responsible for brand love. Alice details why she thinks that we don\u2019t have the data to answer these questions today. [12:52] Alice outlines where she sees multi-touch applications fitting into the current landscape of customer journeys as well as the promises it makes. [15:04] Has the industry gone too far with regards to attribution and privacy? Alice touches on privacy issues and coming regulations and what she calls the attribution apocalypse. [16:15] Some unfulfilled promises of attribution. [18:24] I\u2019ve noticed that clients who don\u2019t or won\u2019t do attribution often have a lack of trust in where the data comes from and how it\u2019s attributed. Alice and I discuss the possibility of breaking out of the confines of confidentiality and standardizing the process, or parts of it. [24:05] Alice offers that even if we understand the limitations of the datasets, attribution is something people should definitely jump into. Don\u2019t wait for perfection! [26:02] In the past 10 years, even if it may seem that marketers have had reduced choices in terms of ad placement, Alice finds that digital out-of-home has offered a wealth of possibilities that were none existed before, however, there may less experimentation \u2014 everybody in the industry is stressed and overworked. [27:44] A.I. as a tool to alleviate oversight and optimization workloads \u2014 and a scary prospect for Alice as a creative person. [29:31] Is the agency of the future just a janitor, turning the lights on and making sure the machine works? [30:54] On the worth of continued measurements, Alice offers the example of a 12-year-old: you don\u2019t know how they feel about your brand, but in four years they may be making purchases. The customer base always replenishes itself and changes. [33:45] Are we moving more towards a short term marketing environment? Alice offers that we\u2019ve been in one for 20 years and touches on why and how attribution can help. [36:48] How much of a marketing budget should be devoted to metrics? Alice has an interesting answer. [38:40] Alice offers up some parting advice: get ready to face privacy restrictions on a mass scale and how it\u2019s going to change the data landscape. I thank Alice for coming on the podcast and sharing so much of her experience.   Be sure to tune in for the next episode and thanks for listening!   Connect with our guest: Alice K. Sylvester at Sequent Partners Alice K. Sylvester on LinkedIn   Mentioned in this episode: C3 Metrics   About your host: Jeff Greenfield is the Co-Founder and Chief Attribution Officer of C3 Metrics. As the chief architect of the platform, Greenfield worked directly with the former CEO and Chairmen of Nielsen to solve advertising\u2019s Attribution problem.   Greenfield\u2019s history of technology and marketing initiatives have served blue-chip clients including GlaxoSmithKline, Kimberly-Clark, Sony BMG, Black & Decker, Forest Labs, Plum Creek, and more.   Prior to co-founding C3 Metrics, Greenfield was a recognized thought leader in the area of Branded Content as publisher of Branded Entertainment Monthly, a joint effort with VNU Media, detailing industry statistics, gaps, and trends. He\u2019s been a featured speaker at NAPTE, The Next Big Idea, and a news source in: The New York Times, The Washington Post, The Wall Street Journal, ABC, CBS, CNET, and Investor\u2019s Business Daily.   Greenfield studied Biochemistry at the University of Maryland, holds dual degrees from Southern California University of Health Sciences and is an instrument rated pilot.   Jeff Greenfield at C3 metrics Jeff Greenfield on LinkedIn Jeff Greenfield on Twitter   Quotes (edited): \u201cMedia test was a very, very hard measure of performance: you either moved stuff off the shelf, or you didn\u2019t.\u201d \u2014 Alice K. Sylvester   \u201cThere are no people in media, it\u2019s just big numbers. Account planning is the opposite.\u201d \u2014 Alice K. Sylvester   \u201cOriginally everything was market-mix modeling.\u201d \u2014 Alice K. Sylvester   \u201cWe are not at the stage where we can measure brand growth through analytic review of KPIs and behavioral responses.\u201d \u2014 Alice K. Sylvester   \u201cWe\u2019re still in adolescence on all this stuff, but it will get better.\u201d \u2014 Alice K. Sylvester   \u201cYou have to separate the ideal and the promise of attribution from today\u2019s practice because we know that there are some enormous holes in the journey, with the walled gardens of Amazon and social.\u201d \u2014  Alice K. Sylvester   \u201cEverybody in the advertising industry is stressed and overworked.\u201d \u2014 Alice K. Sylvester   \u201cI hear people say long-term is one or two years and that\u2019s crazy! Long-term on a brand build is 10 years, 20 years, 50 years.\u201d \u2014 Alice K. Sylvester ","author_name":"This Is Attribution","author_url":"https:\/\/provalytics.com","html":"