{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Ep. 31. Sorry seems to be the hardest word: delivering a great apology","description":"None of us is perfect, and sooner or later, leaders have to apologize for something. Sometimes it\u2019s something out of your control;&amp;nbsp;sometimes it really is on you. Apologize well, and you can come out with stronger relationships and a better reputation. Apologize badly, and you can make a bad situation worse. So in today's episode, we look at why it\u2019s worth apologizing\u2026 how some people screw it up\u2026 and how to deliver an apology that brings some genuine closure. Music: New theme music this episode! Introducing \u201cGood Times\u201d by Podington Bear (http:\/\/freemusicarchive.org\/music\/Podington_Bear\/). Incidental music by Lee Rosevere, (https:\/\/leerosevere.bandcamp.com\/) including \u201cLet\u2019s Start at the Beginning,\u201d \u201cAnd So Then,\u201d \u201cPuzzle Pieces,\u201d \u201cLooking Back\u201d and \u201cVancouver City Centre\u201d as well as \u201cStarling\u201d by Podington Bear. Used under a Creative Commons license. Check out Lee's very cool upcoming project, an album celebrating the 50th anniversary of the Apollo 11 moon landing. Photo:  Lina Trochez on  Unsplash ","author_name":"Leadership communications with Rob Cottingham","author_url":"http:\/\/robcottingham.ca","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/10063514\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/44230388"}