Some patients need to be fired

1 rich Libsyn https://www.libsyn.com 90 600 Some patients need to be fired Not every patient relationship is worth preserving—and sometimes keeping the wrong patient creates more risk than letting them go. &nbsp; In this episode of The Optometry Success Podcast, we continue our conversation about managing difficult patient relationships by tackling three situations every practice owner will eventually encounter: the chronically noncompliant patient, the repeat no-show, and the patient who crosses the line with your team. &nbsp; We discuss when noncompliance moves beyond frustration and becomes a legitimate clinical and risk-management concern, why documentation and clear communication matter, and how Chad approaches patients who repeatedly ignore treatment recommendations. We also explore the important distinction between a routine vision-care patient who repeatedly no-shows and a medical patient whose failure to return could have serious consequences. &nbsp; Finally, we tackle one of the most important responsibilities of practice ownership: protecting your team. Chad shares why practice owners need to establish clear boundaries around harassment, belittling, and inappropriate behavior—and why being willing to fire a patient can build tremendous relationship capital with your staff. &nbsp; The goal isn’t to look for reasons to get rid of patients. It’s to recognize when continuing the relationship is no longer serving the patient, the provider, or the practice. &nbsp; NBS (Next Best Step): Ask yourself whether your team knows—with absolute confidence—that they can come to you when a patient crosses a line. Make that expectation explicit, establish how those situations should be escalated, and make sure your team knows you’ll have their back when it matters. &nbsp; Have a question for us to address in a future episode? Submit it here! &nbsp; Resources: Learn more about Partners in Profit Download the Practice Owner's Financial Toolkit 20/20 Money Ultimate Financial Success Masterclass OD Mastermind Interest Form &nbsp; Subscribe on Apple Podcasts:&nbsp;https://shorturl.at/Fq1Ro&nbsp; Subscribe on Spotify:&nbsp;https://shorturl.at/jCtsk&nbsp; &nbsp; The Optometry Success Podcast https://sites.libsyn.com/604445 <iframe title="Libsyn Player" style="border: none" src="//html5-player.libsyn.com/embed/episode/id/43202218/height/90/theme/custom/thumbnail/yes/direction/forward/render-playlist/no/custom-color/88AA3C/" height="90" width="600" scrolling="no" allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen></iframe> https://assets.libsyn.com/secure/item/43202218