1 rich Libsyn https://www.libsyn.com 300 600 What will it take for Kenya Airways to turn its business around? In this episode, Julius Thairu, Chief Commercial and Customer Officer at Kenya Airways, discusses the airline’s priorities: restoring grounded aircraft, improving reliability, rebuilding customer trust, and pursuing profitability. The conversation explores Kenya Airways’ growth strategy, Nairobi’s role as an African aviation hub, the airline’s fleet and cargo ambitions, and how digital transformation and customer data could improve the passenger experience.&amp;nbsp; Julius also explains why getting the fundamentals right, especially punctuality, route relevance, and disruption recovery, is essential to the airline’s next chapter.&amp;nbsp; Chapters&amp;nbsp; 00:00 — Kenya Airways’ turnaround and 50-year legacy&amp;nbsp; 04:32 — Stabilization, strategy, and the grounded fleet&amp;nbsp; 07:48 — Profitability, growth, and Nairobi as a hub&amp;nbsp; 13:02 — Customer experience and the gap between promise and reality 17:49 — Fleet targets and the cargo opportunity&amp;nbsp; 19:41 — Passenger priorities and reliability challenges&amp;nbsp; 24:03 — Network changes and improving operational reliability 28:14 — Disruption recovery and customer accountability&amp;nbsp; 29:04 — Digital transformation and customer data 33:39 — Growth strategy, investment, and profitability&amp;nbsp; 39:15 — Kenya Airways’ key markets and future priorities&amp;nbsp; #KenyaAirways #AfricanAviation #Aviation #CustomerExperience #AirlineIndustry #Africa #Kenya #AviaDev #Nairobi Sign up to the AviaDev mailing list https://www.aviadev.com/keep-me-updated AviaDev Insight Africa http://www.aviadev.com <iframe title="Libsyn Player" style="border: none" src="//html5-player.libsyn.com/embed/episode/id/43069838/height/300/theme/custom/thumbnail/yes/direction/forward/render-playlist/no/custom-color/88AA3C/" height="300" width="600" scrolling="no" allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen></iframe> https://assets.libsyn.com/secure/content/206771083