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496 Growing Through Change in Water Treatment with Mark Lewis, Part 2
 When a water treater can run a test but cannot yet diagnose a failing system, the next training decision matters. In Growing Through Change with Mark Lewis, Part 2, Mark Lewis of CRB Water joins Trace Blackmore, CWT, to connect training choices with work in the field.   Match Training to Experience Mark sees the space between AWT’s March and November training sessions as a chance to revise material instead of repeating the same presentation. He explains how Fundamentals and Applications, Program Designs and Operations, and Technical Training serve different levels of readiness. His informal progression from “water tester” to “water technologist” gives managers a way to judge skills by the work someone can handle, not simply years in the industry. He also urges professionals to stay within their expertise when a system is unfamiliar. Managers can help people advance by pairing technical instruction with recognition and constructive feedback.   Give neglected accounts the attention they need Returning to the neglected accounts discussed in Episode 141, Mark describes how responsibility can sit with the water treater or the customer. A monthly visit may leave too much time for a broken valve, feed issue, or empty chemical drum to go unnoticed. First, learn how much time the customer can give the program. Then agree on practical checks for pumps, controller lights, and chemical inventory. If the account needs more attention, Mark suggests offering additional visits or equipment maintenance at a clearly priced service fee.   Use technology - and check what it tells you  Mark traces his shift from basic timers to remotely monitored controllers, PTSA probes, ORP control, and tank level sensors. For him, the advantage is seeing program behavior between visits and planning before a problem becomes a customer call. Yet he still checks level sensor readings against what is in the tank. That judgment carries over to AI. Mark and Trace discuss how a tidy report can mislead when it compares only the first and last conductivity readings while missing the fluctuations between them. The underlying data still need a professional’s review.   Keep Learning Mark recommends the AWT Technical Reference and Training Manual and experienced mentors. He also asks listeners to consider where they want to be in five or ten years and begin taking steps toward it now. Better training, closer attention to account needs, and honest interpretation of data help water professionals decide where they are ready to lead and where they still need to learn.   Listen to the full conversation above. Explore related episodes below. Stay engaged, keep learning, and continue scaling up your knowledge!   Timestamps 05:00 — Trace and Mark consider the revised technical training schedule and how time between sessions can improve course material. 07:50 — Mark explains how to choose training by a person’s current knowledge and responsibilities, rather than tenure alone. 09:30 — Mark urges water treaters to recognize the limits of their experience before taking on an unfamiliar system. 11:30 — Technical instruction, recognition, and constructive feedback all play a part in developing a colleague. 14:00 — Mark recommends the AWT Technical Reference and Training Manual as a resource to study and understand. 19:00 — Trace revisits Episode 141 and its lessons about neglected accounts for new water treaters. 20:00 — Mark distinguishes problems a vendor has overlooked from equipment issues a customer has left unresolved. 22:30 — Simple checks between visits can help customers notice problems with controllers, pumps, and chemical inventory. 23:40 — Mark explains why the value of added service should be considered alongside its fee. 26:40 — Remote monitoring gives Mark information he can use to plan service before a customer calls about a problem. 27:30 — Mark describes how PTSA probes and other controls have changed the way he manages a program. 32:20 — Mark explains why protecting test kits from moisture matters for field instruments. 33:10 — Mark cautions water treaters to verify a level sensor’s reading against the tank. 34:50 — Mark raises the need to check the information behind an AI response. 37:40 — A report based on two conductivity readings can miss the fluctuations between them. 39:40 — Mark names a temperature gun as a useful test kit tool because temperature affects how water behaves. 40:50 — Mark asks listeners to choose a five- or ten-year goal and begin working toward it now. 43:40 — Trace invites listeners to take part in Industrial Water Week, October 5–9.   Quotes “you can't change the beginning, but you can change the end.” "Today I realize that I have limitations and it's okay to say no.”   Connect with Mark T Lewis Phone: 7043225406  Email: marktlewis@comporium.net  Website: CRB Water  LinkedIn: www.linkedin.com/in/mark-lewis-01a3b56     Scaling UP! H2O Resources Mentioned AWT (Association of Water Technologies)  Scaling UP! H2O Academy video courses  Submit a Show Idea   141 The One About Neglected Accounts   This episode is made possible through our valued partners at: 
Scaling UP! H2O
http://scalinguph2o.com
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