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  <title>Closing the Gap Between Commercial Plans and What Happens on the Shelf - with Stephanie Lilley of Reckitt</title>
  <description>For consumer goods companies, the gap between the commercial plan agreed at head office and what gets executed on the shelf is one of the costliest disconnects in the business — investment goes out against activity that never happens, and revenue never arrives against activity that does. ​ In this episode, Stephanie Lilley, VP of Transformation for Europe at Reckitt, examines why rigid rep call cycles and fragmented store-level data keep that gap open, and where AI is starting to close it — from image recognition that verifies in-store compliance to dynamic routing that sends field teams to the stores with the highest return — with host Daniel Faggella, Emerj CEO and Head of Research. ​ She outlines the practical shifts underway: from fixed call files toward a mix of core relationship stores and flexible, ROI-driven visits, from full-time field coverage toward crowdsourced compliance checks, and from geography as the deciding factor toward the quality and recency of store-level data. ​ Learn how these conversations drive pipeline for AI brands — download our media kit at emerj.com/AD1 </description>
  <author_name>The AI in Business Podcast</author_name>
  <author_url>http://emerj.com</author_url>
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