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The Nuts-and-Bolts of Successful Communications During a Claim Event
Blue Kangaroo Packoutz breaks down what strong communication looks like during a contents restoration claim, and where it’s most likely to break down. Communication breakdowns during a contents restoration claim can quickly erode trust with policyholders, making clear ownership and consistent updates important to a smooth claims process. Yvonne Vanbibber, general manager of Blue Kangaroo Packoutz for Cincinnati and Dayton, Ohio, and David Gavilanes, franchise business coach for Blue Kangaroo Packoutz , explain how contents restoration vendors can keep everyone in alignment throughout the entire process. In this podcast, you’ll learn: ■       Why defining scope and staffing early and maintaining a ‘triangle’ of communication between contractor, insureds, and adjuster help keep claims on track. ■       How unrealistic or unspoken expectations can put the policyholder’s trust at risk. ■       How AI-driven tools for automating updates and centralizing notes may impact the future of claims communication.
Property & Casualty 360 Perspectives Podcast
https://www.propertycasualty360.com/
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