1 rich Libsyn https://www.libsyn.com 90 600 Episode 662 features Erica, a peer support specialist and CTO with Calhoun County Consolidated Dispatch Authority, MI. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – Erica's journey from the ER to a 13-year dispatch career Training philosophy: building trust, sharing mistakes, and modernizing the culture Public education efforts and common 9-1-1 misconceptions Burnout, boundaries, and the decision to reclaim personal well-being The shift toward hope, teamwork, and why this profession is still worth saving If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com. Within the Trenches https://www.withinthetrenches.net/ <iframe title="Libsyn Player" style="border: none" src="//html5-player.libsyn.com/embed/episode/id/42199075/height/90/theme/custom/thumbnail/yes/direction/forward/render-playlist/no/custom-color/000000/" height="90" width="600" scrolling="no" allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen></iframe> https://assets.libsyn.com/secure/content/204414485