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Why Cost Containment Is a Key to Policyholder Satisfaction
It starts with proactive communication and disciplined cost management. Listen to this podcast to hear how. When a project runs over budget or falls behind schedule, the ripple effect on a claim can be significant. Policyholders may risk exceeding their coverage before the work is complete, and trust in the carrier can erode. Brodey Snell, general manager of the 1-800 WATER DAMAGE franchise in greater Indianapolis, and David Gavilanes, regional business coach at 1-800 WATER DAMAGE, explain how restoration vendors can identify risks earlier and manage policyholder expectations from first contact through project completion. In this podcast, you’ll learn: ■        Which restoration costs are most likely to get off track from the original estimate. ■        Why consistent communication between the vendor and adjuster is important to help prevent scope changes from turning into expensive delays. ■        How educating policyholders can help avoid unnecessary frustration and keep restorations on schedule.
Property & Casualty 360 Perspectives Podcast
https://www.propertycasualty360.com/
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