1 rich Libsyn https://www.libsyn.com 90 600 Brent Hayhurst, VP at Curator Hotel and Resort Collection, won't look at a new technology until he knows what KPI it's supposed to move. 💸 Labor is the largest line item on any hotel owner's balance sheet, and that's the number Curator's tech decisions chase. 🏚️ Curator skips the big splashy booths and goes straight to the fringes of the show floor, where the new ideas show up first. 🧪 A pilot that fails isn't wasted. Hayhurst treats it as proof the team needs a different approach entirely. ☎️ AI is already pulling phone calls off the front desk so staff can focus on the guest standing in front of them. More from the show floor at HITEC. #NoVacancyNews Unifocus, Workforce Management Redefined. Visit unifocus.com. Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866. No Vacancy Live and No Vacancy News http://novacancy.libsyn.com/podcast <iframe title="Libsyn Player" style="border: none" src="//html5-player.libsyn.com/embed/episode/id/41734945/height/90/theme/custom/thumbnail/yes/direction/forward/render-playlist/no/custom-color/88AA3C/" height="90" width="600" scrolling="no" allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen></iframe> https://assets.libsyn.com/secure/item/41734945