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Change Management and Innovation in Insurance with Lindsy Graichen Hudnall
Lindsy Graichen Hudnall, CPCU, AIDA, AU-M, AINS, LSSBB, is a process improvement expert currently serving as VP Strategic Operating Model & Execution Lead at Chubb. With a background in mathematics, analytics, and underwriting, she leads change management, driving operational efficiency and growth. In this episode of In the Know, Chris Hampshire and Lindsy discuss process improvements and making operational changes within a carrier, Lindsy’s experience as a female leader in the industry, and her unique role in the CPCU Society.   Key Takeaways ● Lindsy’s career success started with exceptional leaders and mentors. ● Making insurance “cool” for the next generation. ● Process improvement in the insurance sector. ● Effective cross-team collaboration. ● Recent technological changes in the process improvement sector. ● Defining success in process improvement. ● Characteristics of successful programs. ● The talent shift of the employee of the future. ● A five-year look to the future of insurance. ● Lindsy’s activity in the CPCU Society. ● Lindsy’s experience as a female leader in the industry. ● Early career networking advice from a professional.   In the Know podcast theme music written and performed by James Jones, CPCU, and Kole Shuda of the band If-Then.   To learn more about the CPCU Society, its membership, and educational offerings, tools, and programs, please visit CPCUSociety.org.   Follow the CPCU Society on social media: X (Twitter): @CPCUSociety Facebook: @CPCUSociety LinkedIn: @The Institutes CPCU Society Instagram: @the_cpcu_society   Quotes ● “Technology is helping fuel process improvement changes faster.” ● “The most successful projects start with change management way before the change is implemented and actually happens.” ● “There is no real end after a process improvement project.”  
IN-the-Know
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