1 rich Libsyn https://www.libsyn.com 90 600 In this episode of Real Returns, we're joined by none other than Julie Hanner, VP of Property Management at Birgo Realty! 🦏🏡 Julie shares what it truly means to serve the people who live in your properties. With 30 years of industry experience, including oversight of 25,000+ unit REIT portfolios, Julie unpacks what a resident-first culture actually looks like in practice, and how resilience shaped her approach to leadership. Timestamps 0:00 – Why Happy Residents Are Your Best Marketing 0:35 – Meet Julie Hanners: 30 Years of Experience 1:15 – Why Julie Left a Massive REIT 2:06 – How Birgo Up-Skills Its People 2:45 – Why Julie Started in Leasing 3:18 – The Weight of the Rent Check 4:11 – Building Community Through Intentional Events 5:01 – Growing Yourself by Developing Others 6:10 – The Rhino Operating System Explained 7:21 – Andrew's Cancer Diagnosis: A Personal Story 8:06 – Battling Cancer Alone During the Pandemic 9:15 – Every Day Is a Gift 11:20 – Core Values: Maintenance Teams Cross State Lines 12:15 – Discovered vs. Created Core Values 13:51 – The Chief Janitor Mindset 14:28 – Why Executives Must Stay Eternal Students 15:35 – Birgo's Biggest Growth Year Yet 16:20 – Developing the Leaders Who'll Replace You 17:35 – Closing &quot;You want someone to move into your community thinking, this is the best thing since sliced bread.&quot; — Julie Hanners Connect with Julie: LinkedIn: https://www.linkedin.com/in/julie-hanners-cpm-candidate-cam-caps-2774a077/&amp;nbsp; - For more insights on purposeful investing, subscribe to Real Returns on Apple Podcasts, Spotify, or YouTube. Apple Podcasts: https://podcasts.apple.com/us/podcast/real-returns/id1642761377 Spotify: https://open.spotify.com/show/5tx0jOW8J1h3xsEWLuVPzm YouTube: https://www.youtube.com/@realreturns — Subscribe to our NEW monthly newsletter: https://www.birgo.com/realreturns Want to see your question answered on the show? Submit a question via our Q&amp;amp;A form: https://forms.gle/Fy9E6H7BTpzhGPueA Real Returns https://www.birgo.com/capital <iframe title="Libsyn Player" style="border: none" src="//html5-player.libsyn.com/embed/episode/id/40885680/height/90/theme/custom/thumbnail/yes/direction/forward/render-playlist/no/custom-color/88AA3C/" height="90" width="600" scrolling="no" allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen></iframe> https://assets.libsyn.com/secure/content/200832530