1 rich Libsyn https://www.libsyn.com 90 600 Too many companies today still think that improving CX is all about fixing what’s broken. But for CX to make a meaningful difference in the health and success of a business, management should strive to make the everyday lives of customers better. That’s why the concept of “Helpfulness” should be adopted as a core enterprise operating principle, says CX pioneer Tom DeWitt. Customer First Thinking http://www.customerfirstthinking.ca/podcast-main.html <iframe title="Libsyn Player" style="border: none" src="//html5-player.libsyn.com/embed/episode/id/40880005/height/90/theme/custom/thumbnail/yes/direction/forward/render-playlist/no/custom-color/88AA3C/" height="90" width="600" scrolling="no" allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen></iframe> https://assets.libsyn.com/secure/content/200809965