1 rich Libsyn https://www.libsyn.com 300 600 Sloan Dean put a number on it: Frontline Performance Group drove a 3–5% RevPAR lift in the hotels where he used it—so he expanded it across the portfolio. I brought in Geoffrey Toffetti, CEO of Frontline Performance Group, and Sloan Dean, former CEO of Remington and now a fellow podcaster, to kick off a 3-part series on how hotels activate the front line to grow revenue and improve the guest experience at the same time. 📈 Sloan shares what surprised him: he still saw lift even in hotels that already used Nor1 🏨 He also saw real upside in select-service hotels because teams stopped giving upgrades away for free 🧠 Geoffrey breaks down the mindset shift: guests shop in “value mode,” then arrive in “experience mode” 🛎️ Geoffrey calls check-in the “last mile” of revenue because many guests only talk to the front desk ⭐ Sloan worried upselling would hurt guest scores—he saw the opposite, and scores went up 💵 Incentives changed retention too: front desk agents earned more, stayed longer, and delivered better check-ins 🏆 Geoffrey calls it a “five win”: employee, guest, hotel, owner, and FPG all win Want the weekly roundup of news, videos, and what you might’ve missed from #NoVacancyNews? Text HOTEL to 66866. No Vacancy Live and No Vacancy News http://novacancy.libsyn.com/podcast <iframe title="Libsyn Player" style="border: none" src="//html5-player.libsyn.com/embed/episode/id/40771925/height/300/theme/custom/thumbnail/yes/direction/forward/render-playlist/no/custom-color/88AA3C/" height="300" width="600" scrolling="no" allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen></iframe> https://assets.libsyn.com/secure/item/40771925