1 rich Libsyn https://www.libsyn.com 90 600 Will Guidara is&amp;nbsp;the&amp;nbsp;author&amp;nbsp;of Unreasonable Hospitality and the soon to release&amp;nbsp;Unreasonable Hospitality: The&amp;nbsp;Field Guide. Unreasonable Hospitality has become a&amp;nbsp;New York Times bestseller&amp;nbsp;and&amp;nbsp;a business bible for elevating customer experiences. Will&amp;nbsp;was co-owner of Eleven Madison Park alongside Danny Meyer&amp;nbsp;when&amp;nbsp;the restaurant ascended to #1 in the world,&amp;nbsp;the&amp;nbsp;co-producer of Emmy Award-winning streaming series The Bear, host of the Welcome Conference, and advisor to business leaders ranging from&amp;nbsp;professional sports to financial services on&amp;nbsp;the delivery of&amp;nbsp;hospitality as a primary business strategy. Our conversation explores the operating principles of &quot;unreasonable hospitality&quot; across the identification and enhancement of customer experiences. Will describes operationalizing exceptional service, finding magic in repeated touchpoints, building teams that embrace hospitality, and leading others through vulnerability. Once in a while, I share a conversation outside of managers or allocators designed to help you level-up your performance and business. From the day I met Will several years ago, I knew he could do just that from his valuable insights and colorful stories. &amp;nbsp; Learn more about our Strategic Investments: Ascension. &amp;nbsp; Learn More Follow Ted on Twitter at&amp;nbsp;@tseides&amp;nbsp;or&amp;nbsp;LinkedIn Subscribe to the&amp;nbsp;mailing list Access Transcript with&amp;nbsp;Premium Membership &amp;nbsp; &amp;nbsp; Editing and post-production work for this episode was provided by The Podcast Consultant (⁠https://thepodcastconsultant.com⁠) Capital Allocators – Inside the Institutional Investment Industry https://capitalallocators.com <iframe title="Libsyn Player" style="border: none" src="//html5-player.libsyn.com/embed/episode/id/40451470/height/90/theme/custom/thumbnail/yes/direction/forward/render-playlist/no/custom-color/88AA3C/" height="90" width="600" scrolling="no" allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen></iframe> https://assets.libsyn.com/secure/item/40451470