1 rich Libsyn https://www.libsyn.com 90 600 In our debut episode of Board with Purpose, we sit down with Zoe Black, Founder &amp;amp; CEO of Happy Paws Happy Hearts, and Mark Osborn, the organisation’s chair, for a powerful conversation on the challenge of measuring impact in a not-for-profit organisation.&amp;nbsp; Authentic, candid and full of practical insight, we delve into:&amp;nbsp; How impact data informs governance, board decision‑making and strategic planning&amp;nbsp; The importance of CEO wellbeing, including Zoe’s transformative three‑month sabbatical&amp;nbsp; Balancing impact and sustainability in a changing NDIS landscape&amp;nbsp; Scaling a purpose‑driven model across diverse communities&amp;nbsp; Building board capability and culture for long‑term success&amp;nbsp; Zoe and Mark generously take us inside the Happy Paws Happy Hearts organisation and board, sharing its journey of impact measurement so far.&amp;nbsp; Here are just a handful of many noteworthy takeaways: Traditional output metrics fall short. A robust Theory of Change fundamentally reshaped how Happy Paws Happy Hearts understands and delivers impact.&amp;nbsp; Measuring impact requires trauma‑aware approaches that avoid retraumatising participants while still capturing meaningful outcomes.&amp;nbsp; Thoughtful impact reporting can strengthen participant agency, giving beneficiaries tools to advocate for themselves in complex support systems.&amp;nbsp; Embedding impact into organisational strategy demands board commitment—integrating it into dashboards, conversations and decision‑making processes.&amp;nbsp; Purpose‑driven organisations must carefully balance scale and sustainability without compromising the integrity of their mission.&amp;nbsp; Effective governance requires navigating shifting NDIS reforms, regional growth pressures, and a clearly defined risk appetite.&amp;nbsp; Leadership wellbeing is critical; conversations about burnout, sabbaticals and “healthy compassion” reveal what it takes to sustain impactful work over the long term.&amp;nbsp; Learn more about Happy Paws Happy Hearts: https://www.hphhfoundation.org/&amp;nbsp; Thank you to Impact Culture Australian for their assistance in this episode of Boards With Purpose. https://impactcultureaustralia.com.au/&amp;nbsp; Find key resources for those in the NFP space in the AICD Not-for-Profit Resource Centre. Boards with Purpose http://boardswithpurpose.libsyn.com <iframe title="Libsyn Player" style="border: none" src="//html5-player.libsyn.com/embed/episode/id/40238375/height/90/theme/custom/thumbnail/yes/direction/forward/render-playlist/no/custom-color/0c3262/" height="90" width="600" scrolling="no" allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen></iframe> https://assets.libsyn.com/secure/content/199022655