1 rich Libsyn https://www.libsyn.com 90 600 Discover how Oak Orchard Health, a rural FQHC in western New York, uses healow® Open Access® and healow CHECK-IN™ to ease high Monday call volumes, cut front desk burnout, and give patients 24/7 scheduling. After consolidating into eClinicalWorks®(eCW), the team piloted Open Access with eight providers and, with only a portal link, saw two online appointments overnight. They now record nearly 250 online bookings a month. Kiosks placed at the entrance drive high in‑clinic adoption, while about 20% of patients complete self-check-in before arrival, reducing lines and paperwork. Hear Jason Kuder share practical rollout tips — phased launches by office, smart kiosk placement, and tracking wins in eCW — and learn how these tools improved access, efficiency, and patient satisfaction across nine locations. eCW Podcast http://ecwpodcast.libsyn.com/webpage <iframe title="Libsyn Player" style="border: none" src="//html5-player.libsyn.com/embed/episode/id/40077250/height/90/theme/custom/thumbnail/yes/direction/forward/render-playlist/no/custom-color/0066ac/" height="90" width="600" scrolling="no" allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen></iframe> https://assets.libsyn.com/secure/content/198470260