1 rich Libsyn https://www.libsyn.com 90 600 Last November, Leigh Hopwood, CEO of the CCMA (Contact Centre Management Association), was on the CX Files talking about the 25th anniversary of the European Contact Center and Customer Service Awards (ECCCSAs). https://cxfiles.libsyn.com/cxfiles/leigh-hopwood-ccma-25-years-of-the-ecccsas At those awards on November 25th 2025, The Best Customer Service Into Europe award was won (gold) by TUI working with Transcom. https://ecccsa.com/2025-winners/ Peter Ryan recently called Leo Ooms (TUI) and Dario Bakovic (Transcom) to talk about the award and what it takes to build a BPO partnership that can win a prestigious 'Best in Europe' award... --- Leo Ooms Head of Customer Services BPO TUI Group https://www.linkedin.com/in/leoooms/ https://www.tui.com/ &amp;nbsp; Dario Bakovic Head of Global Accounts EMEA at Transcom https://www.linkedin.com/in/dario-bakovic/ https://transcom.com/ CX Files http://cxfiles.libsyn.com/cxfiles <iframe title="Libsyn Player" style="border: none" src="//html5-player.libsyn.com/embed/episode/id/39925335/height/90/theme/custom/thumbnail/yes/direction/forward/render-playlist/no/custom-color/88AA3C/" height="90" width="600" scrolling="no" allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen></iframe> https://assets.libsyn.com/secure/content/198017950