1 rich Libsyn https://www.libsyn.com 90 600 Humanizing the Customer Relationship: An Interview with Christina Garnett, CX Evangelist and “Pocket CCO” Brands still operate today as though media coverage and reach are all that matter, even as customers make every effort to evade their messaging. A new playbook is needed, according to CX expert Christina Garnett, which fosters communal spaces called “brandoms” where relationship building and brand building intersect.&amp;nbsp; Customer First Thinking http://www.customerfirstthinking.ca/podcast-main.html <iframe title="Libsyn Player" style="border: none" src="//html5-player.libsyn.com/embed/episode/id/39751490/height/90/theme/custom/thumbnail/yes/direction/forward/render-playlist/no/custom-color/88AA3C/" height="90" width="600" scrolling="no" allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen></iframe> https://assets.libsyn.com/secure/content/197540310