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  <title>Regence uses innovation and compassion to improve the member experience</title>
  <description> Charity Duckett, director of member experience and engagement at Regence, talks about how Regence created a Member Experience Office to improve how our members interact with us and get their health care needs met in an increasingly complicated marketplace.&amp;amp;nbsp; </description>
  <author_name>HealthChangers</author_name>
  <author_url>https://news.regence.com</author_url>
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