1 rich Libsyn https://www.libsyn.com 90 600 Rachel Barrass, Director of Customer Service at VMO2, reveals how together agentic AI and human agents have slashed complaints by 60%! Dive into tech, transformation and the power of truly knowing your customer.&amp;nbsp; Byte Sized http://walkinthecloud.accenture.libsynpro.com/website <iframe title="Libsyn Player" style="border: none" src="//html5-player.libsyn.com/embed/episode/id/39165240/height/90/theme/custom/thumbnail/yes/direction/forward/render-playlist/no/custom-color/62249b/" height="90" width="600" scrolling="no" allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen></iframe> https://assets.libsyn.com/secure/content/195816530