1 rich Libsyn https://www.libsyn.com 90 600 What We Cover In This Episode: Why the chat feature was removed from the FitDegree app, and how it strayed from the original goal we had for it [3:12] The timeline and impact of the chat feature's removal, including details on what will and won't be affected by the change [11:26] How studios can find alternatives for client communication now that the in-app chat is being removed [13:20] The best platforms for internal communication, and why they are better than in-app chat for staff [14:41] How to communicate this change to your members to keep the transition professional and positive [16:25] The way to address complaints from clients who are unhappy about losing the chat feature [17:14] &amp;nbsp; Quotes:&amp;nbsp; “The client-facing app is good enough for where it needs to be, and we've got to get back to where we started, of solving studio owner problems and focusing on that.” [Nick, 6:58] “I would rather spend those months building out something like a sub-management tool that is actually solving a problem instead of trying to force this novelty feature to work.” [Nick, 10:55] “Announcements and text messages is where you should have been before the chat, and that is where we are suggesting you go back to after the chat [removal].” [Nick, 14:33] “This is a decision that we felt like we had to make to be a better software platform and for our studios to be better business owners.” [21:38] &amp;nbsp; LINKS:&amp;nbsp; Learn More About All of Our Partners (including LoopSpark &amp;amp; LenzVU) &amp;amp; Get Exclusive Offers Visit the fitDEGREE Knowledge Base Send Megan Your Playlist or Discuss the Podcast Here!&amp;nbsp; fitDEGREE’s Business Portal https://calendly.com/fitdegree-support&amp;nbsp; support@fitDEGREE.com https://www.instagram.com/fitdegree/ ​​https://www.instagram.com/fitspot_guru/&amp;nbsp; https://www.fitdegree.com/blog&amp;nbsp; https://www.youtube.com/channel/UChJ5rK6zWPXjbxtUQx3ys9Q https://www.tiktok.com/@megan_fitdegree &amp;nbsp; &amp;nbsp; fitSpot Guru http://fitdegree.libsyn.com/ <iframe title="Libsyn Player" style="border: none" src="//html5-player.libsyn.com/embed/episode/id/38105400/height/90/theme/custom/thumbnail/yes/direction/forward/render-playlist/no/custom-color/88AA3C/" height="90" width="600" scrolling="no" allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen></iframe> https://assets.libsyn.com/secure/item/38105400