1 rich Libsyn https://www.libsyn.com 90 600 After releasing the article, &quot;The Elephant In The Room: Casino Security,&quot; Nick Ippolito, Player Development Mentor AKA &quot;The Host Whisperer,&quot; &amp;nbsp;joins URComped CEO, Craig Shacklett in a deep discussion about customer service. The conversation covers Ippolito's experience at Soboba Casino, issues around casino security, the role of non-gaming employees in player development, the significance of understanding player experiences, and more. Read the article here: https://www.linkedin.com/pulse/elephant-room-casino-security-nick-ippolito-bg4nc/ Topics Discussed: - Ippolito's time at Soboba Casino - Casino security issues - Non-gaming employees and player development - How casinos evaluate and fix security issues - Understanding the player experience - Importance of feedback and acting on it Learn more: https://trio360.vip/the-true-customer-experience-cocktails-at-the-tangiers-nick-ippolito-interview/ The Casino Business Podcast https://trio360.vip/casino-marketing-university/ <iframe title="Libsyn Player" style="border: none" src="//html5-player.libsyn.com/embed/episode/id/37509645/height/90/theme/custom/thumbnail/yes/direction/forward/render-playlist/no/custom-color/88AA3C/" height="90" width="600" scrolling="no" allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen></iframe> https://assets.libsyn.com/secure/item/37509645