1 rich Libsyn https://www.libsyn.com 90 600 For our November episode of Mind Yo Business, we invited the 80s hair expert and Bedford&amp;nbsp;native, Joy Dorsey, into the Pritchett Brothers studio for a great conversation! After graduating from Bloomington North, and earning a degree in secretarial arts from Ivy T ech, Joy began her career journey at Ponderosa (anyone remember that place??). She shares how&amp;nbsp;her experience working in a restaurant, combined with her 9 years spent working in collections&amp;nbsp;for Unity Physician Group, gave her the skills needed to respond to customers of all types of&amp;nbsp;temperaments. Joy gives great advice to people who have to respond to angry customers – let&amp;nbsp;them get everything off their chest before you respond with compassion. We hear about how getting laid off from Unity was a positive, how she met her husband through&amp;nbsp;Meineke, and the joys of being a grandma. This conversation travels from rating the Australian Olympic breakdancer to discussing the&amp;nbsp;potential of conquering her fear of water and learning how to swim with her grandson. This is&amp;nbsp;just a great conversation between two friends about the things of life! Give it a listen. https://www.meineke.com/ Meineke Bloomington West Side Meineke Bloomington South Side Podcast Studio Sponsor Podcast Sponsor Podcast Sponsor Episode 7-12 Sponsor Episode 7-12 Sponsor &amp;nbsp; Mind Yo' Business's Podcast http://www.lambertconsulting.biz <iframe title="Libsyn Player" style="border: none" src="//html5-player.libsyn.com/embed/episode/id/34182350/height/90/theme/custom/thumbnail/yes/direction/forward/render-playlist/no/custom-color/88AA3C/" height="90" width="600" scrolling="no" allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen></iframe> https://assets.libsyn.com/secure/item/34182350