1 rich Libsyn https://www.libsyn.com 90 600 Picture a thriving company, GoodLife Fitness, grappling with outdated support systems that couldn’t keep up with rising customer expectations. They faced long response times, frustrated clients, and a support team bogged down by inefficient processes. Realizing the urgent need for change, GoodLife Fitness partnered with Freshworks and utilized Freshservice, leveraging AWS’s robust cloud infrastructure to embark on a transformative journey. Through close collaboration with their partners, GoodLife Fitness tackled their challenges head-on. How did they integrate cutting-edge technology, flexibility, and innovation to identify and overcome key pain points? What steps were crucial in transforming their service delivery, boosting employee satisfaction, and setting a new standard for excellence? Guest: David Flesh, Vice President of Product Marketing, Freshworks Guest Bio: https://www.ciotalknetwork.com/contributor/david-flesh/ Guest: Robert Vermeersch, Manager of Help Desk Support, GoodLife Fitness Guest Bio: https://www.ciotalknetwork.com/contributor/robert-vermeersch/ More on this Episode: https://www.ciotalknetwork.com/goodlife-fitness-journey-of-innovation-flexibility-and-cutting-edge-technology/ More on Innovation: https://www.ciotalknetwork.com/topics/innovation/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/ Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/ CIO Talk Network Podcast https://ciotalknetwork.com/ <iframe title="Libsyn Player" style="border: none" src="//html5-player.libsyn.com/embed/episode/id/33689377/height/90/theme/custom/thumbnail/yes/direction/forward/render-playlist/no/custom-color/88AA3C/" height="90" width="600" scrolling="no" allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen></iframe> https://assets.libsyn.com/secure/content/194669795