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  <title>Enhancing Patient Experience: A Night Shift ER Doctor's Passion Project</title>
  <description>Dr. Donald Wickline of Cone Health, drawing from his experience as a nighttime emergency room physician, explores the art and science of communication from a staff/provider engagement perspective. He highlights Cone Health’s C.U.R.O. communication model as a crucial framework for navigating sensitive and critical conversations with patients. This model provides physicians, including Dr. Wickline, with essential support in the high-pressure environment of healthcare. </description>
  <author_name>To Care is Human</author_name>
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