1 rich Libsyn https://www.libsyn.com 90 600 It&amp;rsquo;s the start of a new year, so Alan and Ed bring out their crystal ball as they predict Customer Service Trends for 2015!&amp;nbsp; What will customers be wanting more of in the coming year?&amp;nbsp; And what should companies be paying more attention to with regards to their customer service approach?&amp;nbsp; Ed has some predictions to share in this month&amp;rsquo;s episode of &amp;ldquo;Stepping Up Service&amp;rdquo;. Stepping Up Service http://themesh.tv/stepping-up-service/ <iframe title="Libsyn Player" style="border: none" src="//html5-player.libsyn.com/embed/episode/id/3308697/height/90/theme/custom/thumbnail/yes/direction/forward/render-playlist/no/custom-color/88AA3C/" height="90" width="600" scrolling="no" allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen></iframe> https://assets.libsyn.com/secure/content/8221229