1 rich Libsyn https://www.libsyn.com 90 600 Overwhelmed by the accelerating pace of change in benefits administration? The latest episode of the bWise Podcast is a master class in optimizing operations. Listen in as industry heavyweight and bswift advisory council member Maria Yao distills 30+ years of frontline expertise. In this insightful interview, you’ll uncover her three pillars of operational excellence – comprehensive training, rigorous documentation, and continuous simplification – and gain insights into fostering healthy team dynamics. Maria also offers a grounded perspective on leveraging automation and AI in HR tech while maintaining the critical human touch. Tune in for Maria’s straight-shooting advice and elevate your operational capabilities.&amp;nbsp;&amp;nbsp; About Maria Yao&amp;nbsp; Maria Yao is a professional services executive and industry veteran with insights honed over a storied career leading global delivery operations at industry giants. Maria excels at driving profitability, building strong client partnerships, and fostering a winning culture among talented service delivery teams. Her expertise spans benefits administration, HR services, operations excellence, and leveraging technology.&amp;nbsp;&amp;nbsp; bWise http://bswift.libsyn.com/website <iframe title="Libsyn Player" style="border: none" src="//html5-player.libsyn.com/embed/episode/id/30462403/height/90/theme/custom/thumbnail/yes/direction/forward/render-playlist/no/custom-color/88AA3C/" height="90" width="600" scrolling="no" allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen></iframe> https://assets.libsyn.com/secure/content/169445433