1 rich Libsyn https://www.libsyn.com 90 600 We're continuing on the adventure of creating a fabulous client experience that aligns with your business and where you're heading, and today we're focusing on the design phase. &amp;nbsp; &amp;nbsp; We dive into: Auditing the stages of your current client experience Clear roles and expectations Capturing the experience Off-boarding being as important as the other phases Action items to lean into what can be possible &amp;nbsp; For more detailed shownotes and full transcript of the episode, click here: https://theartisans.com.au/podcast/episode-124/ Take Control With Nicole https://www.theartisans.com.au <iframe title="Libsyn Player" style="border: none" src="//html5-player.libsyn.com/embed/episode/id/27369891/height/90/theme/custom/thumbnail/yes/direction/forward/render-playlist/no/custom-color/88AA3C/" height="90" width="600" scrolling="no" allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen></iframe> https://assets.libsyn.com/secure/content/155451957