1 rich Libsyn https://www.libsyn.com 90 600 Heidi J. Ellsworth visits with Ruby Senior Content Strategist Matt Lurie about their 2023 Call Trends Report! It is a comprehensive customer communication insight based on over 62 million calls tracked from Ruby’s virtual receptionists who answered and helped customers on behalf of small businesses. Heidi and Matt talk about the importance of great customer service and the five key trends that Ruby has documented in this insightful report.&amp;nbsp; Learn more at RoofersCoffeeShop.com! Sign up for the Week in Roofing! RoofersCoffeeShop https://www.rooferscoffeeshop.com/podcasts <iframe title="Libsyn Player" style="border: none" src="//html5-player.libsyn.com/embed/episode/id/27304428/height/90/theme/custom/thumbnail/yes/direction/forward/render-playlist/no/custom-color/88AA3C/" height="90" width="600" scrolling="no" allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen></iframe> https://assets.libsyn.com/secure/content/155004816