1 rich Libsyn https://www.libsyn.com 90 600 Dr. Peter Ricci has been honored as a Hospitality Hero and a Top 25 Minds by HSMAI and a Global Top 100 Most Power Leaders and Thirty Most Influential Educators in Hospitality by International Hospitality Institute. Undoubtedly, Peter is one of the most influential leaders in our industry. He deserves all these honors and more for applying his unrelenting yet loving, gentle pressure on the industry to move the culture forward in a more positive and richly rewarding direction. As Clinical Professor and Director of Hospitality and Tourism for Florida Atlantic University, Dr. Peter Ricci has his finger on the pulse of the dreams, frustrations, challenges, and opportunities of today’s goal-oriented and aspiring hospitality professionals. In today’s episode, Dr. Ricci shares his insights on why reputation and guest feedback management are more important than ever and how hospitality leaders can best empower and inspire our associates to deliver excellence in hospitality to every guest. As a former vice president of sales, marketing, and revenue for a boutique hotel collection for 20 years, getting great guest reviews, referrals, and recommendations was one of my key responsibilities. I believe that an energized team of cross-trained associates who take pride in creative problem-solving and continuous improvement is as fundamental to revenue optimization as a great website, booking engine, and pricing strategy. Therefore, I am excited to share my conversation with you, both operations and commercial leaders, with the extraordinary Dr. Peter Ricci. Please take a few minutes to listen and learn more from Peter’s insights during our conversation on Get Great Guest Reviews, the Podcast! For full access to the show notes and more, please visit:&amp;nbsp; https://www.adelegutman.com/getgreatreviews Please subscribe and listen to the podcast so you won’t miss a single concept that you might like to try to progress and elevate your employee and guest experience. Why being in a state of flux is an exciting opportunity for growth How to infuse technology without “tipping over the Apple cart” One hotel’s big tip for offering flexibility in scheduling What the Country Club industry envisions for the future of work-life quality We also chatted about great books to read now: Show up, by Anthony Melchiori&amp;nbsp; Unreasonable Hospitality by Will Guidara&amp;nbsp; The One Minute Manager How to Make Friends and Influence People Adele’s Favorite Peter Ricci Quote from the show: “…the better the service, the more the finance on the top and the bottom. And so in the reduction in turnover, it’s less costly, so it just makes financial sense as well. But that’s always the missing piece. ‘Oh, you want to add headcount, we can’t afford it.’ Well, how about what we’re spending on turnover? Spending on retraining. Let’s try it at least. All I say is try it, then you can see where it goes.&quot; If you want to learn more about making every guest and valued team member feel cared for, appreciated, and respected, keep tuned into this conversation and subscribe to Get Great Guest Reviews! General Managers, would like a free strategy session for your hotel? Feel free to connect with me and send a request. I love to help hospitality professionals elevate their productivity and profitability. Contact: getgreatguestreviews@adelegutman.com Until next time, keep reaching for the stars! Adele Gutman Get Great Guest Reviews https://adelegutman.com <iframe title="Libsyn Player" style="border: none" src="//html5-player.libsyn.com/embed/episode/id/27085260/height/90/theme/custom/thumbnail/yes/direction/forward/render-playlist/no/custom-color/88AA3C/" height="90" width="600" scrolling="no" allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen></iframe> https://assets.libsyn.com/secure/item/27085260