1 rich Libsyn https://www.libsyn.com 90 600 In this conversation with Matt Baer—Chief Digital and Customer Officer at the longstanding, iconic retailer Macy’s—shares key insights on the importance of getting the fundamental customer experience right before anything else. The Chief Customer Officer Human Duct Tape Show http://customerbliss.com/podcast <iframe title="Libsyn Player" style="border: none" src="//html5-player.libsyn.com/embed/episode/id/25200339/height/90/theme/custom/thumbnail/yes/direction/forward/render-playlist/no/custom-color/1a97bb/" height="90" width="600" scrolling="no" allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen></iframe> https://assets.libsyn.com/secure/content/141769728