1 rich Libsyn https://www.libsyn.com 90 600 This is Chapter 24 in the book 'Walking Tour Guiding - the ultimate handbook'. This chapter is all about answering questions.&amp;nbsp; I think all these ideas can be used in customer service roles, in meetings, with teams and in any organisation to help others feel listened to and understood. Remember you can get your copy of the book by Dawn Denton on Amazon or contact Dawn directly on: dawn@dawnadenton.com Destination Dawn http://destinationdawn.libsyn.com/website <iframe title="Libsyn Player" style="border: none" src="//html5-player.libsyn.com/embed/episode/id/23845733/height/90/theme/custom/thumbnail/yes/direction/forward/render-playlist/no/custom-color/88AA3C/" height="90" width="600" scrolling="no" allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen></iframe> https://assets.libsyn.com/secure/item/23845733