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  <title>15. James Dodkins about his life as Customer Experience (CX) Rockstar at Pegasystems</title>
  <description>Welcome to the #VoiceofSuccess. Today I have Customer Experience Rockstar James Dodkins with me. He is a Customer Experience Evangelist at Pega systems. But what is a CX Rockstar, this will is something James will explain today. As always in #VoiceOfSuccess, what is James drive? We also talk about:  How you create a magnetic brand and stand out from the crowd? How do you get new happy customers? How do you deliever a kick as customer experience Do you believe that Happy Employees drives Happy Customers, why?  Are you ready? Listen to the Voice of Success! </description>
  <author_name>Ready Set Goal</author_name>
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