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  <title>Episode 4 (01/16/13): Front Desks</title>
  <description>Pediatric practice front desk performance - how to measure it, what to measure...and what you can't measure, but know you need to understand?&amp;amp;nbsp; We cover it all, in typical ADD-driven format.&amp;amp;nbsp; We touch on a few key benchmarks as well as the &amp;quot;subjective&amp;quot; understanding of the important features of a front desk employee.&amp;amp;nbsp; You can watch all the Pediatric Practice Management Media Casts on the Google Communities Page.</description>
  <author_name>Pediatric Practice Management Media Cast</author_name>
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